Case Study / Showcase

Unify Your TeamFeatured Case Study

Voice calls, messaging, and SMS in one place — your business number with you on any device.

About Project

TeamSync is an enterprise-grade unified communications and collaboration platform engineered for Sangoma, delivering seamless voice, video, team messaging, and SMS capabilities within a single, secure digital workspace. Built to empower distributed and hybrid workforces, TeamSync connects mobile, desktop, and web clients directly to corporate Cloud PBX infrastructures. Employees can make and receive high-definition calls using their official corporate phone numbers, participate in persistent team channels, share files, and manage business voicemails with automatic transcription. Engineered for mission-critical reliability, TeamSync features an intuitive, distraction-free interface designed to eliminate app-switching fatigue. The application includes a sophisticated live in-call diagnostic engine that actively monitors audio codec performance, jitter buffer stability, packet loss, and round-trip latency, ensuring crystal-clear communication even on fluctuating Wi-Fi and mobile networks with full cross-device synchronization.

ClientTeamSync

Timeline9 Months

Project TypeiOS, Android, Web, Desktop

LocationUSA, New York

The Challenge

Services teams struggled with fragmented communication tools, often switching between multiple apps for voice, chat, and SMS, leading to missed calls, lost context, and decreased productivity.

Constant context switching between disconnected apps for Voice, SMS, and Team Chat

Inability to seamlessly use corporate landline phone numbers from personal mobile devices

Zero visibility into live call diagnostics, jitter, packet loss, or network degradation

Missing synchronization between desktop softphones and mobile call histories

Inefficient voicemail management leading to delayed customer communication

Frequent audio degradation and dropped packets over fluctuating Wi-Fi and cellular towers

Lack of centralized multi-device presence indicators for active and offline team members

Complex provisioning workflows that hindered fast employee onboarding across mobile endpoints

The Solution

Instant synchronization across desktop, web, and mobile devices with live call quality monitoring, jitter buffers, and seamless business number integration.

Unified mobile application integrating HD Voice, Chat, SMS, and Voicemail into one interface

Enterprise business number mapping enabling professional calling on iOS and Android

Live in-call diagnostics panel monitoring codec, latency, packet loss, and signal quality

Real-time bi-directional cross-platform sync across web, desktop, and mobile devices

Centralized voicemail transcription and instant one-tap callback routing

Adaptive Opus codec dynamic bitrate adjustment mitigating volatile network conditions

Real-time presence state engine broadcasting availability status across corporate directories

Zero-touch QR code configuration enabling secure instant onboarding for remote employees

The Results

Successfully deployed for Sangoma's enterprise customer base. Available on both App Store and Google Play. Real-time call monitoring dashboard with live codec, jitter, and latency data. Unified call history with All, Missed, and Recorded filters. Cross-platform sync between mobile, web, and desktop — zero context switching.

65%

of workers felt overwhelmed by app-switching

unified business number across all devices

Limited

visibility into real-time call quality